Feedback

We welcome all comments, suggestions, compliments and complaints, and use your feedback to improve and develop our services.

Compliments

We encourage any client who is happy with any aspect of our service to provide positive feedback. If one of our team has provided you with excellent customer service, then we would like to hear from you. Your compliment will be passed on to the member of staff and may be used in-house to promote excellent customer service.

If you wish to compliment us, you can do so by emailing us at info@sussexequine.co.uk or by calling our Practice Manager Tanya Bricker on 01903 883050.

Complaints

We aim to keep standards high and to deliver excellent services to all our clients, but we appreciate that sometimes you may be dissatisfied with the service you receive. Our Complaints Leaflet  explains the process we follow when we investigate any complaints.

Please be aware that if you are raising a complaint on behalf of a horse owner, you will need to show that you have the owner’s written consent to do that.

If you wish to make a complaint, please complete our online Complaints Form which will be forwarded to our practice manager, Tanya Bricker, you can also telephone and speak to her on 01903 883050.